Computer Managed Services and Hardware & Software Provider - Proactive Services
We are Veteran Owned Small Business in the Everett - Seattle area providing Managed I.T. Services Provider (ESCAPE Services) & Hardware.
Our ESCAPE Services are:
Email & Web Defense; Email Archiving; Backup Disaster Recovery Solutions; Business Continuity; Global Network Operations Center - NOC; Proactive Remote Monitoring of Servers, Desktops, Networks and Devices; Help Desk; On-Site Technical Support; Hosted Exchange & other computer Services; and Telecom Auditing. Complementing our Services we offer a full range of Network Integration and Solution implementation of both software and hardware.
We are Authorized Partners with Dell, Lenovo, Hewlett Packard, Cisco, Microsoft, Allworx, Comcast, VMware and many more. This means we provide all equipment from these manufacturerss to you Brand NEW directly from them at discounted prices with superior service.
We provide Hardware Service Maintenance contracts for servers and equipment, even Cisco SmartNet or VMware Renewals
Keywords: Dell, HP, Compaq, Lenovo, Cisco, Meraki, VMware, Microsoft, Datto, Managed Service, Ransomware, Business Continuity, Hosted Exchange, Backup Disaster Recovery, Remote monitoring, Help Desk, Remote patching, website development, Printer management and monitoring, PowerEdge, PowerVault, StoreEdge, Enterprise Server, mission critical, Laptop, desktop, Latitude, ThinkPad, thinkvantage, precision, OptiPlex, computer, server, storage, disk, disk array, RAID, SCSI, Fibre, Fibre Channel, router, hub, switch, gigabit, printer, service contract, maintenance, networking, SAN, Storage, Server, computers.
Interview Q&A
How long have you been in business?
Since January 2003.
What is your primary product or service?
Computer Services. I would like to Present our ESCAPE Solutions. Do you want to "Get out of Computer Trouble"? Do you want to eliminate 93% of your SPAM? Are you searching online for a Computer Company that will give you Peace of Mind knowing your computer network is up and running 100% of the time with a Proactive approach to minimize your downtime saving you tons of money and time allowing you to do what you are best at... Running your business. Our Services give you the Peace of Mind knowing that you will NEVER loose anotehr email or data file again. We offer Proactive Remote Monitoring & Patching of Servers and Desktops. We will know if there is a problem, fix it right then and there before you even know there is a problem. This service ensures your employees stay working, not fixing computers. We eliminate the unpredictable Computer Repair bills. Our service are a "LOW-Cost", predictable, Flat Fee, Proactive IT Support Plan/Department. We will mitigate your business risk with effective Data Backup & Protection Planning and service; Eliminate loss of data due to disgruntle employees; and give you a MONEY BACK Guarantee!!!
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
20 years ago I started working with customer needs with HP 9000 UNIX Enterprise Servers. Over the years I incorporated Sun Microsystem Servers as more customers had a mix of both. Then our customers requested Dell, HP/Compaq, & Lenovo so we complied and added them to our line of equipment we supply. We always have provided Reactive service to clients and our newest Service - ESCAPE - has turned our clients toward PROACTIVE maintenance plans that eliminate that reactive, costly, ineffective model. Our ESCAPE has taken our clients to NEW levels of Computer & Network security, backup disaster recovery, email & web security defense, and increased response and resolution times for all user issues with our remote monitoring & patching service.
How do you differentiate yourself from other businesses in your category and area?
Here are 10 Reasons:
1. Elliptic has over 30 years experience in the computer industry.
2. Elliptic is veteran-owned, local business for the past 12 years.
3. Customer Tailored Services to meet or exceed customer needs
4. Get more productivity out of employees
5. Reduce 95% of typical reactive computer repair service.
6. World Class IT Department at a fraction of the cost.
7. Guaranteed results – 100% Money Back – RISK-FREE.
8. Elliptic has a proven method with a 95% success in obtaining obsolete, hard to find computer and network equipment.
9. Elliptic guarantees 100% to beat Dell Computers online prices.
10. Elliptic is focused on helping small businesses in the Puget Sound area.
How many locations do you have and do you have plans to expand?
Everett, WA and Waikoloa Village, HI (The Big Island)
Provide detailed directions to your location
See our Website "contact us" page
What type of payments do you accept?
Company Check, Cashier's Check, Money Orders, Visa, MasterCard, American Express, PayPal and Cash.
Which areas do you service?
Seattle-Everett Metro area (50-mile radius from our facility in South Everett)
We have the ability to put an on-site technician anywhere Nationwide within 2 hours if need be. Even though we are concentrating on our Local area, we have clients all over the nation and the service is the same as if you were in the building next door to us.
Who owns your company or runs daily operations?
Eric Stefanik, President/CEO
What are your hours of operation?
Our Office hours are Monday thru Friday, 8am - 5pm PST
Our Global Network Operations Team is 24X7X365
Our Help Desk is 24X7X365
Our Backup Disaster Recovery Co-locations are 24X7X365